Reference

Terms Conditions at gprime

These terms govern your relationship with us — how your account works, what we expect from you, and what you can expect from us.

Account RulesDeposit & Withdrawal TermsEligibility by RegionDispute ProcessData Use Rights
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gprime Terms Conditions at gprime
TERMS ENQUIRIES

How to Reach Us About These Terms

If anything in these terms is unclear or you need to dispute an account decision, reach out to us directly. We handle terms-related questions the same way we handle any account enquiry — with a clear paper trail and a named resolution path.

Team online

Live Chat

Open the chat widget from any page on the platform. Ask about a specific clause number or describe the situation affecting your account. Our team will log the conversation so you have a written record of what was discussed and agreed.

Email Support

Send your enquiry to our support email address listed in the account section. Include your account username, the clause you are referencing, and any screenshots. We respond with a case number you can track through to resolution.

Account Notification Centre

Any formal decision we make about your account — a suspension, a document request, or a change in eligibility — appears in your notification centre. Check it after you log in so nothing important goes unread or missed.

ACCOUNT SECURITY FRAMEWORK

How We Protect Your Data Under These Terms

These terms include obligations on both sides. We commit to handling your personal data, transaction records, and identity documents according to a clear set of internal procedures. Here is what that looks like in practice.

Identity Verification

We may request a government-issued ID and a photo of your bKash, Nagad, or Rocket registration screen. This happens before your first withdrawal or if our system flags unusual activity. Documents are reviewed internally and not shared with third parties.

Data Retention

Your personal data is retained for the duration your account is active plus an additional period required by applicable regulations. After that window, records are anonymised or deleted. You can request details of what we hold via our support channels.

Cookie Usage

We use cookies to keep your session alive, remember login preferences, and track basic analytics. No cookie data is sold.

Account Access Control

Your account is protected by your password and the OTP sent to your registered mobile number. We do not store passwords in plain text.

Transaction Records

Every deposit and withdrawal is logged with a timestamp, amount, and payment rail used. You can view your full transaction history from the account dashboard.

Requesting Changes

If you want to update your registered name, phone number, or linked wallet, contact support with your current credentials and the new details. Changes require fresh verification.

Common Questions About Our Terms & Conditions

Below we address the questions we receive most often about what these terms mean for your day-to-day use of the platform. If your question is not listed, reach out through live chat or email.

Eligibility depends on the laws that apply in your location. We do not guarantee access from any specific country or region. It is your responsibility to check whether local regulations permit you to use platforms like ours before you register or deposit.

No. Each person is permitted one account only. If we detect duplicate accounts — matched by name, phone number, wallet ID, or device — we reserve the right to close the extra accounts and void any pending transactions linked to them.

We require the name on your payment wallet to match your registered account name. A mismatch may delay withdrawals or trigger a verification request. Contact support with both your account details and wallet screenshot to resolve any discrepancy quickly.

Send a closure request through email with your registered username. We will process any pending withdrawals first, then deactivate the account. Once closed, your login credentials stop working immediately. Reactivation requires a fresh request and new verification.

Yes. We update them when our operations, payment integrations, or applicable regulations change. Updates are published on this page with the revision date at the top. Continuing to use the platform after a posted change means you accept the revised terms.

You can request a summary of the data we hold about you, ask for corrections, or request deletion once your account is closed and any mandatory retention period has passed. Submit these requests through our email support channel with your account username included.

In most cases we notify you before or at the time of suspension. However, if we detect suspected fraud, identity misuse, or activity that violates these terms and poses immediate risk, we may freeze the account first and communicate the reason shortly after.

Raise any transaction dispute within fourteen days via live chat or email. Include the transaction ID from your account history. We investigate internally, and if the dispute involves your Rocket or Nagad wallet provider we may need additional documentation from you.

Promotional offers carry their own specific conditions displayed alongside the offer itself. However, the general account terms here still apply — including identity, eligibility, and single-account rules. If a promotion's terms conflict with these, the promotion's specific clause takes precedence.

These terms state the governing jurisdiction on the full legal document available upon request. We encourage you to resolve matters through our internal dispute process first. If you remain unsatisfied, the full document outlines the escalation path available to you.

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