Reference

Privacy Policy at gprime

We keep this document straightforward so you know exactly what data we collect, why we hold it, and how your bKash, Nagad or Rocket payment details stay protected inside your account. Access and eligibility depend on your local law and eligible regions.

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DATA HANDLING PRACTICES

How We Protect and Manage Your Data

Every piece of personal information you share with us sits behind layers of technical and procedural safeguards. From the moment you submit a bKash deposit reference to the point where you request account deletion, there is a defined process governing how your data moves, who can view it, and when it is removed. Below are the core practices we follow across the platform.

Encryption at Rest and in Transit

All personal and financial data — including your Nagad wallet references and Rocket transfer confirmations — is encrypted using SSL during transmission and stored in encrypted databases. Even internal teams access records through permission-controlled systems that log every query.

Cookie Management

We use session cookies to keep you logged in and analytics cookies to understand which parts of the site get the most visits. You can disable non-essential cookies in your browser settings at any time. Doing so will not affect core account functions like deposits or withdrawals.

Account Security Layers

Your account is protected by your password and, where available, OTP verification sent to your registered phone number. If we detect a login from a new device or unusual location, we may temporarily lock the session and notify you to confirm whether the access attempt was yours.

Data Retention Policy

We retain personal data for as long as your account remains active, plus the additional period required by applicable regulations in your jurisdiction. Once that period ends and you have no outstanding balance, data is anonymised or deleted according to our internal schedule.

Third-Party Sharing Limits

We share your data only with payment processors like bKash, Nagad and Rocket to complete your transactions, and with technical providers who help us run the platform. These partners are bound by data processing agreements that restrict them from using your information for their own marketing.

Your Right to Request Changes

You can ask us to correct inaccurate details, export a copy of your stored data, or delete your account entirely. Submit the request through live chat or email. We verify your identity before processing, and we will confirm completion once the action is done.

How We Collect and Use Your Information

gprime Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with gprime, we ask for identification details such as your name, email address, phone number and date of birth. We use this information to verify your identity, process transactions through bKash, Nagad or Rocket, and maintain the security of your account.

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We do not sell your personal data to any third party for marketing purposes. Payment information you provide — whether a bKash account number, Nagad wallet ID or Rocket PIN-verified transfer reference — is stored using encryption protocols designed to prevent unauthorised access. Transaction records are
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retained for the period required under applicable regulatory obligations in your jurisdiction. When you interact with the platform on your mobile device, we may collect device type, operating system version and browser data to improve how pages load and how your session performs. IP address logs
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help us detect unusual login patterns and protect your account from access by someone other than you. We also collect communication records when you contact our support channels, so that follow-up queries can be resolved without you repeating information. Cookies and similar tracking technologies are used
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to remember your preferences, keep you logged in across sessions, and measure how different sections of the site are used. You can manage cookie settings through your browser. Availability of services depends on local law and the eligible regions from which you access the platform.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY HELP CHANNELS

Reach Us About Your Data

If you have a question about how your data is handled, or if you want to request a correction, deletion or export of your personal information, we have specific channels ready for you. Each request is logged, and we aim to respond within a reasonable timeframe. You do not need to explain why you are making a data request — it is your right to ask, and we process it accordingly.

Team online

Live Chat

Open live chat from any page on the site. Let the agent know your query is about privacy or data, and they will route it to the data handling team. Chat logs are kept only for the purpose of resolving your request and any necessary follow-up.

Email

Send your data request by email. Include your registered account email and the specific action you need — correction, deletion, data export or a general question. We keep email threads encrypted during transit and at rest on our servers.

Account Settings

Some privacy preferences can be adjusted directly from your account dashboard. You can update contact details, toggle marketing communications and review which devices have active sessions. For anything that requires manual verification, reach out via chat or email.

Common Questions About Your Privacy

We have gathered the questions that come up most when account holders ask about their data, payment privacy and how we handle personal information. If your question is not listed here, contact us through live chat or email and we will give you a direct answer.

We collect your name, email address, phone number, date of birth and the payment wallet details you use — such as your bKash account number or Nagad wallet ID. This lets us verify your identity, process transactions and keep your account secure against unauthorised access.

Payment references and wallet IDs are encrypted both during transmission via SSL and while stored in our databases. Access to these records is restricted to authorised personnel through permission-controlled systems that log every query, so there is a clear audit trail at all times.

We share data only with payment processors such as bKash, Nagad and Rocket to complete your deposits and withdrawals, and with technical service providers who operate under strict data processing agreements. We do not sell your personal information to advertisers or unrelated third parties.

Yes. Send your request through live chat or email, and we will compile a copy of the personal data associated with your account. We verify your identity before releasing anything, and we aim to deliver the export within a reasonable timeframe after verification is complete.

Contact our support team via live chat or email and request account deletion. Once your identity is verified and any outstanding balance is settled, we will anonymise or remove your personal data in line with our retention schedule. You will receive a confirmation when the process is finished.

We use session cookies to keep you logged in and analytics cookies to measure site performance. You can disable non-essential cookies through your browser settings without affecting core functions like deposits via bKash, Nagad or Rocket, or accessing your account dashboard.

We retain data for the period required by applicable regulations in your jurisdiction after account closure. Once that retention window passes, your personal information is either anonymised or permanently deleted from our systems, depending on the type of record involved.

If we detect a login from a new device or an unusual location, we may temporarily lock the session. You will receive a notification asking you to confirm whether the access was yours. This step protects your personal data and wallet details from being viewed by someone else.

The policy applies to everyone who accesses the platform, but specific data rights and retention requirements may vary based on local law and eligible regions. We recommend reviewing the policy in the context of the regulations that apply where you are located.

Log into your account and head to the settings section where you can update your email, phone number or other contact details directly. For changes that require manual verification — such as a name correction — reach out through live chat or email and our team will process the update.

Privacy Policy at gprime

How We Protect and Manage Your Data

Encryption at Rest and in Transit

Cookie Management

Account Security Layers

Data Retention Policy

Third-Party Sharing Limits

Your Right to Request Changes

Reach Us About Your Data

Live Chat

Email

Account Settings

Common Questions About Your Privacy

01 What personal data does gprime collect when I open an account?

02 How is my bKash, Nagad or Rocket payment information stored?

03 Does gprime share my data with third parties?

04 Can I request a copy of all the data you hold about me?

05 How do I delete my account and all associated data?

06 What cookies does the site use and can I turn them off?

07 How long does gprime keep my personal data after I close my account?

08 What happens if there is a suspicious login on my account?

09 Does this privacy policy apply to all regions?

10 How can I update my personal details if they change?

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